Privacy notice
Privacy policy
This page explains how we handle personal information when you submit a pickup request. Update it to match your exact business practices.
Information we collect
- Contact details you provide (name, phone, optional email)
- Pickup address and access notes
- Item descriptions and scheduling preferences
- Communication history (calls/texts/emails related to the request)
How we use information
- To review and respond to pickup requests
- To schedule, confirm, and complete pickups
- To communicate about access or item acceptance
- To maintain basic business records and comply with legal obligations
Sharing
We do not sell personal information. We may use service providers (for example, website hosting or phone systems) as needed to operate, and only share information to the extent necessary for the service.
Retention & security
We keep personal information only as long as needed for scheduling, record‑keeping, and legal requirements. We use reasonable safeguards, but no method of transmission or storage is 100% secure.
Your choices
- You can request access to, or correction of, your information.
- You can request deletion, subject to legal retention requirements.
Contact
Privacy questions: (226) 289-6986
Last updated: 2026-02-02